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Attempting to invoke a summoning spell
Jan. 2nd, 2010 09:16 pmSeveral months ago, my mother made reservations for me to me her and my father in Mexico in January. A month ago, I received a reservation change notice at it, glanced at it, and figured I'd worry about the timing when I was heading to the airport.
Today, I went to check in online for travel tomorrow, and took a closer look at the changed reservation -- something I should have done a month or more ago. I originally had nonstop flights from Minneapolis to Ixtapa/Zihuatanejo and on the return. The new reservation was fine for the return, but the outgoing flight was from MSP to Houston. No continuation.
I called my mother (already in Mexico) in a panic, and she checked to make sure that the original reservation had indeed been made to the correct place.
[summoning spell worked, at least temporarily; I'm off hold]
[and back on hold again]
To make matters more complicated, though the reservation was made originally on Continental, the actual flights were on Northwest. So I called Northwest. It turned out that Northwest had discontinued that nonstop, and therefore I should have been assigned to a connecting flight. Unfortunately, someone had screwed up, and only arranged half the connection. That took about 20 minutes to sort out, part of it with the Northwest guy on hold to Continental. Eventually, he said that he had things sorted out, but he needed to hand me over to the Continental person to make the corrected reservation. So I waited. And waited. And started this posting. In all, I was on hold about half an hour.
Eventually, someone from Continental answered, and was totally clueless about the entire situation. I explained again, and she agreed that there was a problem, and found a continuing flight to put me on. Then she said she needed to get the okay from a supervisor, and she put me back on hold. After about 10 minutes, she came back to say that she was on hold, and that's why I had to wait.
And that's where it sits at the moment. It looks like I'll get to Mexico three or four hours later than originally planned, assuming there's no further disaster. In the meantime, I started this foofooraw around 7:45 pm, and it's going on 9:15 pm, and I'm still on hold.
I asked about getting an upgrade for the hassle, but got a "we change flights all the time" response with a "you're stuck with it" subtext. And the fact that apparently Continental is no longer partnered with Northwest doesn't help.
Bleargh.
ETA: All set. And it only took one hour and 40 minutes.
Today, I went to check in online for travel tomorrow, and took a closer look at the changed reservation -- something I should have done a month or more ago. I originally had nonstop flights from Minneapolis to Ixtapa/Zihuatanejo and on the return. The new reservation was fine for the return, but the outgoing flight was from MSP to Houston. No continuation.
I called my mother (already in Mexico) in a panic, and she checked to make sure that the original reservation had indeed been made to the correct place.
[summoning spell worked, at least temporarily; I'm off hold]
[and back on hold again]
To make matters more complicated, though the reservation was made originally on Continental, the actual flights were on Northwest. So I called Northwest. It turned out that Northwest had discontinued that nonstop, and therefore I should have been assigned to a connecting flight. Unfortunately, someone had screwed up, and only arranged half the connection. That took about 20 minutes to sort out, part of it with the Northwest guy on hold to Continental. Eventually, he said that he had things sorted out, but he needed to hand me over to the Continental person to make the corrected reservation. So I waited. And waited. And started this posting. In all, I was on hold about half an hour.
Eventually, someone from Continental answered, and was totally clueless about the entire situation. I explained again, and she agreed that there was a problem, and found a continuing flight to put me on. Then she said she needed to get the okay from a supervisor, and she put me back on hold. After about 10 minutes, she came back to say that she was on hold, and that's why I had to wait.
And that's where it sits at the moment. It looks like I'll get to Mexico three or four hours later than originally planned, assuming there's no further disaster. In the meantime, I started this foofooraw around 7:45 pm, and it's going on 9:15 pm, and I'm still on hold.
I asked about getting an upgrade for the hassle, but got a "we change flights all the time" response with a "you're stuck with it" subtext. And the fact that apparently Continental is no longer partnered with Northwest doesn't help.
Bleargh.
ETA: All set. And it only took one hour and 40 minutes.
