AKICILJ: External hard drive problem

[carbonel]

I am humming, because I've been through my computer with a hard drive with no name.

To be more precise, I have this new 2 Tb USB hard drive that appears to have been installed properly via PnP, but isn't showing up as a named (or lettered) external drive in Windows Explorer. However, it shows up as a "My Passport" (the WD model) drive -- with no letter -- in the "Safely Remove Hardware and Eject Media" dialog box.

And if I open the Devices and Printers dialog box, there are two My Passport drives that both claim to be working properly. The drive letter isn't shown there, so I can't tell which is the problematical one in that screen.

Any idea how to get this hard drive back on track? Rebooting the computer didn't help, and I can't think of anything else to try.

Comments

[davidschroth.livejournal.com]

I have vague memories that the WD software set up some weird situation where access to the real hard drive is mediated through a software defined "drive".

I'd probably go look at the WD documentation, although I suspect that the documentation won't actually be helpful.